Returns & Refunds Policy

We stand behind the quality of Tiny Stash product. This policy explains your rights under Australian Consumer Law (ACL), and how we handle returns, refunds, and faulty items.

Our Guarantee

If your order arrives faulty, damaged, or not as described, we will make it right — through a repair, replacement, or refund, at your choice where a major failure has occurred. This is in addition to any other rights you have under the Australian Consumer Law, which cannot be excluded.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If your tray:

• arrived damaged or faulty,
• is significantly different from what was described, or
• you received the wrong item,

contact us within 7 days of delivery at hello@tinystashshop.com with your order number and photos of the issue. We'll assess it and respond within 2 business days with next steps — a replacement, repair, or refund.

Where an item has a major fault, you can choose your remedy (replacement or refund). For minor issues, we'll generally offer a repair or replacement first. We cover return shipping costs for confirmed faulty or incorrect items.

Change of Mind

Because our trays are food-contact items, we do not accept change-of-mind returns or exchanges, including on unopened or unused products. This applies once an order has been placed due to hygiene and safety standards we hold ourselves to.

We'd rather you order with confidence,  message us before ordering and we're happy to help you choose.

Sale Items & Bundles

Your rights under the Australian Consumer Law apply to sale items and bundles the same as full-priced items. If a discounted tray arrives faulty or not as described, the same process above applies.

How Refunds Work

If a refund is approved, it will be processed to your original payment method within 5 business days of approval. Please allow additional time for your bank or card provider to complete the transaction on their end. If it's been more than 10 business days since we confirmed your refund and you haven't seen it land, email us and we'll chase it up.

Incorrect Delivery Address

Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable due to an incorrect address provided at checkout, we'll be in touch to arrange re-shipping, with the redelivery cost covered by the customer.

Contact Us

Questions about an order, a fault, or this policy? Reach us any time at hello@tinystashshop.com with your order number — we reply personally, and quickly